Mercedes-Benz Financial Services car finance refund: calculator and complaint guide
Estimate a possible Mercedes-Benz Financial Services (including Agility PCP, Hire Purchase, and Smart Finance) refund and find the official free route to raise a commission complaint.
Estimate a possible Mercedes-Benz finance refund using your agreement details
Pre-fill an £18,000 example in the calculator →Which brands does Mercedes-Benz Financial Services cover?
In the FCA motor finance directory, Mercedes-Benz Financial Services UK Ltd covers agreements written under Mercedes-Benz Finance, Mercedes-Benz Financial Services, Smart Financial Services, Daimler Fleet Management, and CharterWay.
How much could a Mercedes-Benz finance payout be?
There is no fixed payout for this lender. Gather the amount of credit, start date, term, APR and any commission information. Because higher-value vehicles often involve larger credit amounts, entering your exact borrowing and APR in the calculator will give a much closer estimate than default figures. Open the Redress Breakdown tab to inspect each step.
How to complain directly for free
You can raise a motor commission complaint directly with Mercedes-Benz Financial Services without paying a claims firm: email [email protected], visit mercedes-benz.co.uk, or call 0370 847 0700. See the FCA lender directory for current details.
Already complained?
Keep your complaint reference and any acknowledgement from Mercedes-Benz Financial Services. You do not need to send another complaint for the same agreement.
Missing your paperwork?
Look for old bank statements showing direct debits to Mercedes-Benz Financial Services, finance emails, or your statutory credit file. Ask the lender for your agreement details and commission records. Our lender lookup maps 700+ trading brands to their regulated lender.
Does every agreement qualify?
No. An undisclosed commission does not by itself prove entitlement. Check the eligibility guide and the FCA's detailed criteria and exclusions. A paid-off agreement is not automatically excluded, and an estimate is not an eligibility decision.
Sources and limitations
See the FCA consumer guidance for eligibility and the current timetable, and our methodology and assumptions for what this estimate can tell you. Checked 24 October 2026.
Last updated: 24 October 2026. This guide is general information, not legal or financial advice. Not affiliated with or endorsed by Mercedes-Benz Financial Services UK Ltd or Mercedes-Benz Group AG.